WhatsApp automation for e-commerce & retail

Every customer message, answered in seconds.

ReplyFlow AI answers your WhatsApp customers instantly — prices, sizes, delivery, order status — in your brand's voice, in Urdu or English, at 2 PM or 2 AM. Anything sensitive escalates to your team with full context.

Free pilot: we run ReplyFlow on your real catalogue for 7 days. See the replies before you pay.

Z
Zara CollectionOnline — replies in seconds
Track order Size guide Delivery time
What it does

Your best salesperson, who never sleeps.

Most carts die waiting for a reply. ReplyFlow makes sure no customer is ever left on seen.

Instant replies, 24/7

Prices, stock, sizes, colours, delivery charges — answered in seconds from your live catalogue, even at 2 AM when your competitors are asleep.

Your brand's voice

Set the bot's personality once — warm, premium, playful, formal — and every reply sounds like your brand, not a call-centre script.

Smart human escalation

Refunds, complaints, angry customers, big orders — automatically handed to your team with the full conversation, so nothing blows up in a bot loop.

FAQ quick replies

One-tap chips for your most common questions — order tracking, size guides, return policy — so customers get answers before they finish typing.

Order status answers

"Order kahan hai?" gets a real answer — status, courier, expected date — pulled from your order data instead of "please wait, checking".

Urdu + English, natively

Customers write in Urdu, English and Roman Urdu mixed in one message. ReplyFlow understands all three and replies the way they wrote.

How it works

Live on your number in four steps.

No new app for your customers. No process change for your team. Same WhatsApp, faster answers.

1

Connect WhatsApp

We link ReplyFlow to your business WhatsApp number. Your existing chats and customers stay exactly where they are.

2

Train on your store

Your catalogue, prices, delivery policies and FAQs go in. You set the bot's personality and the rules for what it should never answer alone.

3

Bot replies, team approves

ReplyFlow answers routine questions instantly. Refunds, complaints and big orders escalate to your team with full context.

4

Watch the dashboard

Every conversation, response time, escalation and missed-sale-saved in one live dashboard. Adjust the bot's behaviour anytime.

Pricing

Simple monthly plans. Launch rates locked for life.

Join during our launch window and your launch discount never expires — for as long as you stay subscribed.

Starter

For single-store brands getting started with automation.
Rs 15,000/mo
Rs 9,000/month
LAUNCH RATE — LOCKED FOR LIFE
  • 1 WhatsApp number
  • 1,000 conversations / month
  • Catalogue + FAQ training
  • Urdu & English replies
  • Human escalation
  • Order status integration
Choose Starter

Pro

For multi-store brands and high-volume retailers.
Rs 70,000/mo
Rs 42,000/month
LAUNCH RATE — LOCKED FOR LIFE
  • Everything in Growth
  • Up to 3 WhatsApp numbers
  • Unlimited conversations
  • Dedicated onboarding
  • Custom escalation rules
  • Monthly performance review
Choose Pro

All plans include setup, catalogue training and a 7-day free pilot on your real number before billing starts.

Early results

What pilot brands are seeing.

We were losing night-time customers to seen-zoned messages. First week on ReplyFlow, the bot closed orders at 1 AM while we slept. That alone covered the month.

Name withheld by requestPilot brand — Women's fashion, Lahore, 2026

The escalation is the part I trust. Refund requests come straight to my phone with the whole conversation attached. The bot never argues with an angry customer.

Name withheld by requestPilot brand — Footwear retail, Karachi, 2026

Customers write half-Urdu, half-English with no punctuation, and it still answers correctly with the right price and size. Our team now only handles real problems.

Questions

Everything brands ask us first.

Will my customers know it's a bot?
ReplyFlow replies in your brand's voice and never pretends to be a specific human. Most customers just experience fast, accurate answers. For anything personal or sensitive, it hands over to your team and says so.
What happens when the bot doesn't know the answer?
It never guesses about prices, stock or policies. If a question falls outside your catalogue and FAQs — or matches an escalation rule like refunds or complaints — the conversation is passed to your team with full context, and the customer is told a team member is on the way.
Does it work with my existing WhatsApp number?
Yes. ReplyFlow connects to your existing WhatsApp Business number — your chat history, customer list and verified profile all stay as they are. Setup is handled by us during onboarding.
Can it handle Urdu and Roman Urdu?
Natively. Customers can write in Urdu script, English, or the Roman Urdu mix most people actually type. ReplyFlow understands all three and replies in the style the customer used.
How does it know my prices and stock?
During onboarding we load your catalogue — products, variants, prices, delivery charges and policies. You can update it anytime from the dashboard, and updates reflect in replies immediately.
Can I try it before paying?
Yes — every plan starts with a 7-day free pilot on your real number with your real catalogue. You watch the replies live. If you're not convinced, you walk away and pay nothing.
Is my customer data safe?
Each brand gets an isolated account. Conversations are used only to answer your customers and improve your own bot — never shared with other brands or used for anything else.
Get started

Start your free 7-day pilot.

Tell us about your store. We'll set ReplyFlow up on your catalogue and you'll watch it answer real customers within days.

Prefer WhatsApp?

Naturally. Message us and we'll set up your pilot over chat — most brands are live within two days.

Open WhatsApp →

See it on your own products

In the demo, we load a slice of your real catalogue and you message the bot yourself — ask it the hard questions.

7-day pilot, free. Watch ReplyFlow answer your real customers before a single rupee is billed.